Terms and Conditions

Silent Bull Pty Ltd T/A Pool Doctor Sydney
- Terms & Conditions of Trade

1. Definitions

1.1. "Pool Doctor" shall mean Silent Bull Pty Ltd T/A Pool Doctor Sydney, its successors and assigns or any person acting on behalf of and with the authority of Silent Bull Pty Ltd T/A Pool Doctor Sydney.

1.2. "Customer" shall mean the Customer (or any person acting on behalf of and with the authority of the Customer) as described on any quotation, work authorisation or other form as provided by Pool Doctor to the Customer.

1.3. "Guarantor" means that person (or persons) who agrees to be liable for the debts of the Customer on a principal debtor basis.

1.4. "Goods" shall mean all Goods supplied by Pool Doctor to the Customer (and where the context so permits shall include any supply of Services as hereinafter defined) and are as described on the invoices, quotation, work authorisation or any other forms as provided by Pool Doctor to the Customer.

1.5. "Services" shall mean all Services supplied by Pool Doctor to the Customer and includes any advice or recommendations (and where the context so permits shall include any supply of Goods as defined above).

1.6. "Price" shall mean the Price payable for the Goods as agreed between Pool Doctor and the Customer in accordance with clause 4 of this contract.

2. The Competition and Consumer Act 2010 ("CCA") and Fair Trading Acts ("FTA")

2.1. Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the CCA or the FTA in each of the States and Territories of Australia (including any substitute to those Acts or re-enactment thereof), except to the extent permitted by those Acts where applicable.

2.2. Where the Customer buys Goods as a consumer these terms and conditions shall be subject to any laws or legislation governing the rights of consumers and shall not affect the consumer's statutory rights.

3. Acceptance

3.1. Any instructions received by Pool Doctor from the Customer for the supply of Goods and/or the Customer's acceptance of Goods supplied by Pool Doctor shall constitute acceptance of the terms and conditions contained herein.

3.2. Where more than one Customer has entered into this agreement, the Customers shall be jointly and severally liable for all payments of the Price.

3.3. Upon acceptance of these terms and conditions by the Customer the terms and conditions are binding and can only be amended with the written consent of Pool Doctor.

3.4. The Customer shall give Pool Doctor not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer or any change in the Customer's name and/or any other change in the Customer's details (including but not limited to, changes in the Customer's address, facsimile number, email, or business practice). The Customer shall be liable for any loss incurred by Pool Doctor as a result of the Customer's failure to comply with this clause.

3.5. Goods are supplied by Pool Doctor only on the terms and conditions of trade herein to the exclusion of anything to the contrary in the terms of the Customer's order notwithstanding that any such order is placed on terms that purport to override these terms and conditions of trade.

3.6. Where the Customer requesting or organising Pool Doctor to supply Goods is acting on behalf of any third party, and that third party is intended to be responsible for the payment of the Price, then in the event that the third party does not pay for the Goods when due, the Customer acknowledges that they shall be liable for the payment of the Price as if they had contracted with Pool Doctor on their own behalf.

4. Price and Payment

4.1. At Pool Doctor's sole discretion the Price shall be either:

(a) as indicated on invoices provided by Pool Doctor to the Customer in respect of Goods supplied; or

(b) Pool Doctor's quoted Price (subject to clause 4.2) which shall be binding upon Pool Doctor provided that the Customer shall accept Pool Doctor's quotation in writing within thirty (30) days.

4.2. Pool Doctor reserves the right to change the Price in the event of a variation to Pool Doctor's quotation.

4.3. Pool Doctor may submit detailed progress payment claims in accordance with Pool Doctor's specified payment schedule. Such payment claims may include the reasonable value of authorised variations and the value of any materials delivered to the site but not yet installed.

4.4. At Pool Doctor's sole discretion:

(a) payment shall be due on delivery of the Goods; or

(b) payment for approved Customers shall be due seven (7) days following the end of the month in which a statement is posted to the Customer's address or address for notices.

4.5. Time for payment for the Goods shall be of the essence and will be stated on the invoice or any other forms. If no time is stated then payment shall be due seven (7) days following the date of the invoice.

4.6. Payment will be made by cash, or by cheque, or by bank cheque, or by credit card (plus a surcharge of up to three percent (3%) of the Price), or by direct credit, or by any other method as agreed to between the Customer and Pool Doctor.

4.7. GST and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in the Price.

5. Delivery of Goods

5.1. At Pool Doctor's sole discretion delivery of the Goods shall take place when:

(a) the Customer takes possession of the Goods at Pool Doctor's address; or

(b) the Customer takes possession of the Goods at the Customer's nominated address (in the event that the Goods are delivered by Pool Doctor or Pool Doctor's nominated carrier).

5.2. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the Goods as arranged then Pool Doctor shall be entitled to charge a reasonable fee for redelivery.

5.3. Delivery of the Goods to a third party nominated by the Customer is deemed to be delivery to the Customer for the purposes of this agreement.

5.4. Pool Doctor may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.

5.5. The failure of Pool Doctor to deliver shall not entitle either party to treat this contract as repudiated.

5.6. Pool Doctor shall not be liable for any loss or damage whatsoever due to failure by Pool Doctor to deliver the Goods (or any of them) promptly or at all, where due to circumstances beyond the control of Pool Doctor.

6. Risk

6.1. If Pool Doctor retains ownership of the Goods nonetheless, all risk for the Goods passes to the Customer on delivery.

6.2. If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, Pool Doctor is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by Pool Doctor is sufficient evidence of Pool Doctor's rights to receive the insurance proceeds without the need for any person dealing with Pool Doctor to make further enquiries.

6.3. Where the Customer expressly requests Pool Doctor to leave Goods outside Pool Doctor's premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer's sole risk and it shall be the Customer's responsibility to ensure the Goods are insured adequately or at all.

6.4. Where Pool Doctor is required to install the Goods the Customer warrants that the structure of the premises or equipment in or upon which these Goods are to be installed or erected is sound and will sustain the installation and work incidental thereto and Pool Doctor shall not be liable for any claims, demands, losses, damages, costs and expenses howsoever caused or arising should the premises or equipment be unable to accommodate the installation.

7. Access

7.1. The Customer shall ensure that Pool Doctor has clear and free access to the work site at all times to enable them to undertake the works. Pool Doctor shall not be liable for any loss or damage to the site unless due to the negligence of Pool Doctor.

7.2. If the pool site is locked, a key must be provided to Pool Doctor to gain access. In the event that Pool Doctor is unable to access the site then Pool Doctor will leave a note to advise the Customer that they have attempted to undertake the Services and may charge the Customer a fee to revisit the site.

7.3. It is the Customer's responsibility to restrain any dangerous animals that may pose a threat to Pool Doctor. Pool Doctor reserves the right to refuse entrance to the site where, in Pool Doctor's opinion, entering the property may pose a threat to Pool Doctor's safety.

8. Title

8.1. Pool Doctor and the Customer agree that ownership of the Goods shall not pass until:

(a) the Customer has paid Pool Doctor all amounts owing for the particular Goods; and

(b) the Customer has met all other obligations due by the Customer to Pool Doctor in respect of all contracts between Pool Doctor and the Customer.

8.2. Receipt by Pool Doctor of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised and until then Pool Doctor's ownership or rights in respect of the Goods shall continue.

8.3. It is further agreed that:

(a) where practicable the Goods shall be kept separate and identifiable until Pool Doctor shall have received payment and all other obligations of the Customer are met; and

(b) until such time as ownership of the Goods shall pass from Pool Doctor to the Customer Pool Doctor may give notice in writing to the Customer to return the Goods or any of them to Pool Doctor. Upon such notice the rights of the Customer to obtain ownership or any other interest in the Goods shall cease; and

(c) Pool Doctor shall have the right of stopping the Goods in transit whether or not delivery has been made; and

(d) if the Customer fails to return the Goods to Pool Doctor then Pool Doctor or Pool Doctor's agent may (as the invitee of the Customer) enter upon and into land and premises owned, occupied or used by the Customer, or any premises where the Goods are situated and take possession of the Goods; and

(e) the Customer is only a bailee of the Goods and until such time as Pool Doctor has received payment in full for the Goods then the Customer shall hold any proceeds from the sale or disposal of the Goods, up to and including the amount the Customer owes to Pool Doctor for the Goods, on trust for Pool Doctor; and

(f) the Customer shall not deal with the money of Pool Doctor in any way which may be adverse to Pool Doctor; and

(g) the Customer shall not charge the Goods in any way nor grant nor otherwise give any interest in the Goods while they remain the property of Pool Doctor; and

(h) Pool Doctor can issue proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods may not have passed to the Customer; and

(i) until such time that ownership in the Goods passes to the Customer, if the Goods are converted into other products, the parties agree that Pool Doctor will be the owner of the end products.

9. Personal Property Securities Act 2009 ("PPSA")

9.1. In this clause:

(a) financing statement has the meaning given to it by the PPSA;

(b) financing change statement has the meaning given to it by the PPSA;

(c) security agreement means the security agreement under the PPSA created between the Customer and Pool Doctor by these terms and conditions; and

(d) security interest has the meaning given to it by the PPSA.

9.2. Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions:

(a) constitute a security agreement for the purposes of the PPSA; and

(b) create a security interest in:

(i) all Goods previously supplied by Pool Doctor to the Customer (if any);

(ii) all Goods that will be supplied in the future by Pool Doctor to the Customer.

9.3. The Customer undertakes to:

(a) promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which Pool Doctor may reasonably require to:

(i) register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;

(ii) register any other document required to be registered by the PPSA; or

(iii) correct a defect in a statement referred to in clause 9.3(a)(i) or 9.3(a)(ii);

(b) indemnify, and upon demand reimburse, Pool Doctor for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;

(c) not register a financing change statement in respect of a security interest without the prior written consent of Pool Doctor;

(d) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the prior written consent of Pool Doctor; and

(e) immediately advise Pool Doctor of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.

9.4. Pool Doctor and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.

9.5. The Customer hereby waives its rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.

9.6. The Customer waives its rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.

9.7. Unless otherwise agreed to in writing by Pool Doctor, the Customer waives its right to receive a verification statement in accordance with section 157 of the PPSA.

9.8. The Customer shall unconditionally ratify any actions taken by Pool Doctor under clauses 9.3 to 9.5.

10. Security and Charge

10.1. Despite anything to the contrary contained herein or any other rights which Pool Doctor may have howsoever:

(a) where the Customer and/or the Guarantor (if any) is the owner of land, realty or any other asset capable of being charged, both the Customer and/or the Guarantor agree to mortgage and/or charge all of their joint and/or several interest in the said land, realty or any other asset to Pool Doctor or Pool Doctor's nominee to secure all amounts and other monetary obligations payable under these terms and conditions. The Customer and/or the Guarantor acknowledge and agree that Pool Doctor (or Pool Doctor's nominee) shall be entitled to lodge where appropriate a caveat, which caveat shall be withdrawn once all payments and other monetary obligations payable hereunder have been met.

(b) should Pool Doctor elect to proceed in any manner in accordance with this clause and/or its sub-clauses, the Customer and/or Guarantor shall indemnify Pool Doctor from and against all Pool Doctor's costs and disbursements including legal costs on a solicitor and own client basis.

(c) the Customer and/or the Guarantor (if any) agree to irrevocably nominate constitute and appoint Pool Doctor or Pool Doctor's nominee as the Customer's and/or Guarantor's true and lawful attorney to perform all necessary acts to give effect to the provisions of this clause 10.1.

11. Defects

11.1. The Customer shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify Pool Doctor of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford Pool Doctor an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which Pool Doctor has agreed in writing that the Customer is entitled to reject, Pool Doctor's liability is limited to either (at Pool Doctor's discretion) replacing the Goods or repairing the Goods except where the Customer has acquired Goods as a consumer within the meaning of the Competition and Consumer Act 2010 (CWlth) or the Fair Trading Acts of the relevant state or territories of Australia, and is therefore also entitled to, at the consumer's discretion either a refund of the purchase price of the Goods, or repair of the Goods, or replacement of the Goods.

11.2. Goods will not be accepted for return other than in accordance with 11.1 above.

12. Warranty

12.1. For Goods not manufactured by Pool Doctor, the warranty shall be the current warranty provided by the manufacturer of the Goods. Pool Doctor shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods.

12.2. To the extent permitted by statute, no warranty is given by Pool Doctor as to the quality or suitability of the Goods for any purpose and any implied warranty, is expressly excluded. Pool Doctor shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.

13. Maintenance Services

13.1. Maintenance Services performed by Pool Doctor shall continue until terminated by way of the Customer providing Pool Doctor with sufficient written notification. The Customer shall be liable for any loss incurred by Pool Doctor as a result of the Customer's failure to comply with this clause.

14. Default and Consequences of Default

14.1. Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at Pool Doctor's sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.

14.2. In the event that the Customer's payment is dishonoured for any reason the Customer shall be liable for any dishonour fees incurred by Pool Doctor.

14.3. If the Customer defaults in payment of any invoice when due, the Customer shall indemnify Pool Doctor from and against all costs and disbursements incurred by Pool Doctor in pursuing the debt including legal costs on a solicitor and own client basis and Pool Doctor's collection agency costs.

14.4. Without prejudice to any other remedies Pool Doctor may have, if at any time the Customer is in breach of any obligation (including those relating to payment) Pool Doctor may suspend or terminate the supply of Goods to the Customer and any of its other obligations under the terms and conditions. Pool Doctor will not be liable to the Customer for any loss or damage the Customer suffers because Pool Doctor has exercised its rights under this clause.

14.5. If any account remains overdue after thirty (30) days then an amount of the greater of twenty dollars ($20.00) or ten percent (10%) of the amount overdue (up to a maximum of two hundred dollars ($200.00)) shall be levied for administration fees which sum shall become immediately due and payable.

14.6. Without prejudice to Pool Doctor's other remedies at law Pool Doctor shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to Pool Doctor shall, whether or not due for payment, become immediately payable in the event that:

(a) any money payable to Pool Doctor becomes overdue, or in Pool Doctor's opinion the Customer will be unable to meet its payments as they fall due; or

(b) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or

(c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.

15. Cancellation

15.1. Pool Doctor may cancel any contract to which these terms and conditions apply or cancel delivery of Goods at any time before the Goods are delivered by giving written or verbal notice to the Customer. On giving such notice Pool Doctor shall repay to the Customer any sums paid in respect of the Price. Pool Doctor shall not be liable for any loss or damage whatsoever arising from such cancellation.

15.2. In the event that the Customer cancels delivery of Goods the Customer shall be liable for any loss incurred by Pool Doctor (including, but not limited to, any loss of profits) up to the time of cancellation (which shall be required in writing).

15.3. Cancellation of orders for Goods made to the Customer's specifications or non-stocklist items will definitely not be accepted, once production has commenced.

16. Privacy Act 1988

16.1. The Customer and/or the Guarantor/s (herein referred to as the Customer) agree for Pool Doctor to obtain from a credit reporting agency a credit report containing personal credit information about the Customer in relation to credit provided by Pool Doctor.

16.2. The Customer agrees that Pool Doctor may exchange information about the Customer with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency for the following purposes:

(a) to assess an application by the Customer; and/or

(b) to notify other credit providers of a default by the Customer; and/or

(c) to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or

(d) to assess the creditworthiness of the Customer.

The Customer understands that the information exchanged can include anything about the Customer's creditworthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act 1988.

16.3. The Customer consents to Pool Doctor being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).

16.4. The Customer agrees that personal credit information provided may be used and retained by Pool Doctor for the following purposes (and for other purposes as shall be agreed between the Customer and Pool Doctor or required by law from time to time):

(a) the provision of Goods; and/or

(b) the marketing of Goods by Pool Doctor, its agents or distributors; and/or

(c) analysing, verifying and/or checking the Customer's credit, payment and/or status in relation to the provision of Goods; and/or

(d) processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or

(e) enabling the daily operation of Customer's account and/or the collection of amounts outstanding in the Customer's account in relation to the Goods.

16.5. Pool Doctor may give information about the Customer to a credit reporting agency for the following purposes:

(a) to obtain a consumer credit report about the Customer;

(b) allow the credit reporting agency to create or maintain a credit information file containing information about the Customer.

16.6. The information given to the credit reporting agency may include:

(a) personal particulars (the Customer's name, sex, address, previous addresses, date of birth, name of employer and driver's licence number;

(b) details concerning the Customer's application for credit or commercial credit and the amount requested;

(c) advice that Pool Doctor is a current credit provider to the Customer;

(d) advice of any overdue accounts, loan repayments, and/or any outstanding monies owing which are overdue by more than sixty (60) days, and for which debt collection action has been started;

(e) that the Customer's overdue accounts, loan repayments and/or any outstanding monies are no longer overdue in respect of any default that has been listed;

(f) information that, in the opinion of Pool Doctor, the Customer has committed a serious credit infringement (that is, fraudulently or shown an intention not to comply with the Customers credit obligations);

(g) advice that cheques drawn by the Customer for one hundred dollars ($100) or more, have been dishonoured more than once;

(h) that credit provided to the Customer by Pool Doctor has been paid or otherwise discharged.

17. General

17.1. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

17.2. If any provisions of these terms and conditions are inconsistent with the PPSA, the PPSA shall prevail to the extent of that inconsistency.

17.3. These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales and are subject to the jurisdiction of the courts of North Sydney.

17.4. Pool Doctor shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Pool Doctor of these terms and conditions.

17.5. In the event of any breach of this contract by Pool Doctor the remedies of the Customer shall be limited to damages which under no circumstances shall exceed the Price of the Goods.

17.6. The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by Pool Doctor nor to withhold payment of any invoice because part of that invoice is in dispute.

17.7. Pool Doctor may license or sub-contract all or any part of its rights and obligations without the Customer's consent.

17.8. The Customer agrees that Pool Doctor may review these terms and conditions at any time. If, following any such review, there is to be any change to these terms and conditions, then that change will take effect from the date on which Pool Doctor notifies the Customer of such change. The Customer shall be under no obligation to accept such changes except where Pool Doctor supplies further Goods to the Customer and the Customer accepts such Goods.

17.9. Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.

17.10. The failure by Pool Doctor to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Pool Doctor's right to subsequently enforce that provision.

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